We’re here for you
We understand that stepping into the world of investments can be overwhelming. We’re committed to empowering every investor towards financial growth.
Our commitment to you
We’re always trying to improve our offering, but we’re committed at all times to:
Help understand and support your specific needs, concerns, and goals, as we know each investor’s journey is unique! (And we have great tools like our glossary to help you learn more!) account management process to give you peace of mind
Clear, honest communication from all of our team members at all times
Accessibility for anyone who needs it! Not only did we choose a font that’s easy for people with additional needs to read via our website and app, but we’ll provide printouts of any of our material to help you learn or find out more about your account!
Democratise investing through our low fees and won’t introduce any new charges such as set‑up, withdrawal and trading fees and our knowledge sharing resources including our Help Centre and education series!
Why InvestEngine?
Extended support
Our compassionate Client Support team are always here to help and we aim to respond to emails during our opening hours within 2 hours*
Ultimate ease
Your peace of mind is our priority. If you need to adjust your contributions, you can by amending your savings plan at any time with a few clicks.
Cash portfolios
Not ready to invest? No problem. With our cash portfolios, you can temporarily hold your funds as cash while you decide on your portfolio.
Powerful automation
Grow your wealth the easy way with automated investing features.
Easy diversification
Fractional investing lets you put as little as £1 in any ETF.
DIY or Managed
Build and manage your own portfolio or leave it to us.
*During busy periods, such as the end of the tax year, response times may be longer.
Additional support
Our client services team can only be contacted via email and contact form. By focusing on online communication, we’re able to extend our service hours beyond traditional limits, ensuring that we are here to assist you at a time to suit you. If you need additional support over the phone, we’re happy to accommodate this, just drop us an email!
No matter what you need assistance with, we’re here to help. We’re always improving our products and services so if there is anything that you feel will help you better manage your account with us, please let us know.
Things to remember
If you’re feeling stressed or anxious about investing, it might be worth assessing your attitude to risk. You can take the risk questionnaire at any time via your managed portfolio and it’ll help guide you into deciding if you need to lower your risk level for your managed portfolio.*
You can access your funds at any time. We don’t charge for withdrawals and you don’t need to speak to anyone to transfer money to your bank account.
Our platform is designed for long‑term investing, so it’s normal to experience ups and downs during your investment journey. If your portfolio isn’t performing as well right now or your circumstances have changed, you can always amend your savings plan or pause your contributions.
*Your assets will need to be liquidated to adjust the risk level. This may incur charges and/or profit loss.
Need an extra helping hand?
If you need additional support with your finances, there are various organisations that are able to give you further advice!
Authorised and Regulated
InvestEngine is authorised and regulated by the Financial Conduct Authority (FCA)
and covered by the Financial Services Compensation Scheme (FSCS)
and covered by the Financial Services Compensation Scheme (FSCS)
