Complaints Statement

Committed to dealing with Complaints promptly, effectively and positively:

At InvestEngine every one of our clients is important to us, and we believe you have the right to a fair, swift and courteous service at all times.

Our Commitment to you, we will

Acknowledge your complaint promptly.

Investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.

Endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.

When more than 8 weeks from the date of your complaint has past, (and when you haven’t received a final response, or where you are dissatisfied with the final response) inform you of the Financial Ombudsman Service (FOS) contact details, should you wish to progress the matter further.

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